Ordering/Shipping/Returns
Ordering Options
We have done our best to ensure our site and ordering process is as quick and easy as possible. If you have any questions not answered here please contact us on (02)9604 4497 or email us [email protected]
For more information about our company or for a price list contact us today. To access our product range, you must be a genuine retailer. A password is required for access - apply for a login here. The following options are available when ordering from Liv Imports:
- Online - The easiest way to order is through our website, it is secure and very easy to use. Start ordering online today
- Email - Send orders by email to [email protected]
- Fax - You can also fax your order. Within Australia fax us on 02 8076 3877, if outside Australia +61 2 8076 3877
- Mail - Send orders by mail to PO BOX 6313, Wetherill Park NSW 1851 Australia
- Gift Trade Fairs - We exhibit at the AGHA each year. See our gift trade fairs page for more info.
Order Form
Download Liv Imports Order Form
Minimum Order and Freight Costs
- Minimum Order - Our minimum order is only $500.
- Freight costs - As we ship bulk to all regions of Australia we enjoy very competitive freight rates.
Payment Options
- Account - To setup an account with us, please contact us to get the credit application form.
- By Credit Card - Credit card payment facilities are available. Please complete the credit card authority form and fax or email back to us.
Credit Card Authority Form
Download Liv Imports Credit Card Authority Form
- By Direct Deposit - Please contact us to get our bank details.
- By Cheque - Cheque payable to Liv Imports Pty Ltd; Send to: PO BOX 6313, Wetherill Park NSW 1851 Australia
Shipping
Delivery costs are not included in any quotes generated by our online store. All shipping costs are calculated based on the combined weight and CMB (Cubic Meter - Volume calculations) of your order. The shipping costs are then added (as an additional charge) to the quoted/invoiced amount.
The estimated delivery time to destinations within Australia is 1 to 5 business days. While we provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery. We are not responsible for delivery delays due to weather, insufficient or incorrect address information, holidays, or carrier complications.
Returns
The buyer is responsible for the cost of shipping item/s back to Liv Imports for a refund or exchange and the item/s are shipped at the customers own risk. In the case of an exchange, the buyer is also responsible for the cost of shipping of the exchanged item. Any item/s being sent back to Liv Imports for a refund or exchange must be in brand new condition as received.
If you are wanting a refund you can contact us in one of the following method with the details of returns:
- Contact us at the store via our contact page
- Phone: 02 9604 4497
- Email: [email protected]
- Fax: 02 8076 3877
- Mail: PO BOX 6313, Wetherill Park NSW 1851 Australia
We will send you details via email on how to send the item/s back for refund or exchange. A refund will not be issued until the items have been returned to Liv Imports and have been inspected. Items that have been approved to be sent back for a refund must be received within 7 days of the approval. Refunds will be credited to the customer via the initial method of payment. Any items not received by Liv Imports within this time cannot be processed for a refund and will be returned to the customer.